What If My Host Cancels?

If your host cancels, you receive a full host-cancellation refund. An eligible cancellation less than 24 hours before pickup also opens Trip Rescue.

Prelaunch: Live guest bookings are not open yet. This article describes the host-cancellation and Trip Rescue flow currently configured for launch.

What happens

  • 24 hours or more before pickup: the trip is canceled and the host-cancellation refund is issued. Trip Rescue does not automatically open.
  • Less than 24 hours before pickup, but before the trip starts: eligible cancellations open Trip Rescue in addition to the host-cancellation refund.
  • After the trip starts: the pre-trip Trip Rescue flow does not apply. Use the trip support options for an active-trip problem.

How Trip Rescue works

Trip Rescue searches opted-in, available vehicles that meet the replacement criteria. If a replacement is available, Carvia shows it in the canceled trip:

  • Accept the replacement: your protected original trip price carries over, you are not asked to make a new payment, and Carvia adds a $50 travel credit.
  • Decline it, or no replacement is available: the original trip receives its full host-cancellation refund and Carvia adds a $100 travel credit.

You do not need to book a different vehicle first and submit it later for reimbursement. Use the replacement shown inside Trip Rescue so the protected price and credit are applied correctly.

What to do

  1. Open the canceled trip from Trips.
  2. Review the refund status.
  3. If the cancellation is eligible, review the Trip Rescue replacement and choose whether to accept it.
  4. Contact support from the trip if the refund or rescue status looks wrong.

Extenuating circumstances

A host may ask Carvia to review a documented emergency under the Extenuating Circumstances Policy. That review can change consequences for the host; it does not turn the cancellation into a guest-caused cancellation.